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At Luxury Group International Ltd., headquartered in London, we take pride in delivering exceptional furniture and interior collections crafted for hotels, residences, and prestige projects worldwide.
To ensure reliable and efficient service, all orders are processed and shipped from our central European warehouse in Germany — combining British luxury with German precision and logistics excellence.
Our Delivery Commitment
We aim to make your shopping experience seamless, transparent, and fully compliant with international trade and consumer protection standards.
Here’s what you can always expect:
• Fast & Reliable Dispatch: Most stocked items are ready to ship within 7–10 days.
• Made-to-Order Craftsmanship: Handcrafted pieces may take up to 7–8 weeks to prepare before dispatch.
• Fully Transparent Costs: All delivery charges are shown clearly at checkout before payment — no hidden fees.
• Registered UK Business: Luxury Group International Ltd. is officially registered in the United Kingdom.
• Safe Delivery: Every item is securely packaged, fully insured, and trackable from warehouse to your address.
Dispatch & Delivery Times
Each product page displays its individual dispatch timeframe, ensuring full transparency before purchase:
Product Type || Estimated Dispatch Time || Average Delivery Time After Dispatch
Ready to Ship Items || Within 7–10 days || 3–10 days (depending on destination)
Made to Order / Custom Products || Within 7–8 weeks || 3–14 days (depending on destination)
Note: Dispatch time refers to when your order leaves our warehouse.
If your order contains items with different lead times, they may be shipped together once all products are ready unless otherwise arranged.
You will receive an email confirmation and tracking link once your order is dispatched.
If you are dependent on a particularly short-term delivery, please contact us.
Delivery Regions & Customs Information
• European Union (EU):
Orders are shipped directly from Germany with no customs duties or import VAT for EU customers.
• United Kingdom (UK):
As the UK is no longer part of the EU customs union, shipments to the UK may be subject to import VAT or customs charges upon arrival.
These costs, if applicable, are the responsibility of the buyer.
• Rest of the World: Shipments to the rest of the countries may be subject to import VAT or customs charges upon arrival as per the country specific law.
These costs, if applicable, are the responsibility of the buyer.
All required customs documentation is provided for smooth clearance.
Estimated Delivery Windows
Estimated delivery times (after dispatch) vary by region and carrier:
Region Estimated Delivery Time
Germany -------- 3–7 days
Rest of EU -------- 5–10 days
United Kingdom ----------- 7–14 days
Non-EU --------- 7–14 days
Rest Of World -------- 7–14 days
We always strive to deliver within the timeframe shown.
If a delay occurs, you’ll be notified immediately, and you may cancel the order before dispatch for a full refund.
Shipping Costs
Shipping costs are automatically calculated based on:
• product weight and dimensions
• delivery destination
• service level (standard or special handling for oversized items)
The exact shipping charge appears before checkout confirmation.
There are no hidden handling fees or surcharges.
Tracking & Insurance
Every order includes:
• Full shipment tracking link via email once dispatched.
• Insured delivery until you or your nominated recipient signs for the parcel.
Our trusted European logistics partners ensure every order arrives safely, on time, and in perfect condition.
Ownership & Liability
Luxury Group International Ltd. remains responsible for your goods until they are physically received by you or a person authorized on your behalf.
We recommend inspecting your order upon delivery and reporting any visible damage within 48 hours for prompt assistance.
Cancellations & Returns (UK & EU Customers)
In compliance with UK Consumer Contracts Regulations (2013) and EU consumer law, you may:
· Cancel your order within 30 days of receiving your goods without giving a reason.
· Note: This cancellation right does not apply to bespoke or custom-made items, as detailed in our Returns & Refunds Policy.
· Request a full refund once items are returned in their original condition and packaging.
To initiate a cancellation or return:
· Contact [email protected] within 30 days of delivery.
· Our team will guide you through the process and provide the return address.
Refunds are processed within 14 days of receiving the returned goods.
Full details are available in our Returns & Refunds Policy.
Contact & Company Details
Company Name: Luxury Group International Ltd.
Company Number 16460899
Incorporated on 20 May 2025 in England and Wales
VAT / Tax Number: GB 499 790 604
Telephone: +44 (0) 7700 183 492
Email: [email protected]
