Login
Your address and personal information will be safely stored in our database. We do not share or sell this information with anyone.
Register
Forgot Password?
Categories
Lighting
Luxury Group International Ltd.
Effective Date: [01-October, 2025]
Last Updated: [22-December, 2025]
This Shipping & Delivery Policy explains how orders placed on luxurygroupint.shop are processed, shipped, and delivered. This policy is publicly accessible and does not require login to view.
Luxury Group International Ltd. is the seller of record for all products sold on this Website.
1. Order Processing
Once your order is placed and payment has been successfully processed:
• You will receive an order confirmation email.
• Your order will be prepared for shipment according to the timelines shown on the product page and at checkout.
2. Dispatch Timeframes
Dispatch time is the period required to prepare your order for shipment.
Product Type Estimated Dispatch Time
Ready-to-ship items Within 7–10 business days
Made-to-order or custom items Within 8–10 weeks
Dispatch timelines are estimates. Actual times may vary due to manufacturing lead times or operational factors.
3. Delivery Timeframes
Delivery times are estimates and begin after dispatch. They depend on the destination and the carrier used.
Destination Estimated Delivery Time After Dispatch
United Kingdom 7–14 business days
European Union 5–10 business days
Other international destinations 7–14 business days
Please note:
• These delivery timelines are estimates, not guarantees.
• Actual delivery times may vary due to local conditions, carriers, customs processes, or other external factors.
4. Shipping Costs
Shipping costs are calculated automatically at checkout based on:
• Product weight and dimensions
• Delivery destination
• Shipping method selected by the customer
The total shipping cost is shown before payment. No additional handling fees are added after checkout.
5. Customs Duties & Import Taxes
For deliveries outside the United Kingdom:
• Your order may be subject to import taxes, customs duties, or other charges imposed by the destination country.
• These charges, if applicable, are the responsibility of the customer.
• Customs policies vary by country; we recommend you check with your local customs authority for details.
6. Shipment Tracking
• Once your order has been dispatched, you will receive an email notification with tracking details, if available for your shipping method.
• Tracking availability depends on the carrier and the destination.
7. Delivery & Receipt
• You or your nominated recipient are responsible for receiving the shipment at the address provided.
• If an item is marked as delivered by the carrier but not found, please contact the carrier or local postal service first, then reach out to us at [email protected] for assistance.
8. Delivery Issues
If you experience delivery delays, missing items, or other delivery issues:
• Contact us at [email protected] or by phone at +44 7700 183492.
• We will assist you with tracking and carrier coordination where possible.
Note: Delivery delays due to customs or local postal service issues are outside our direct control.
9. Returns & Refunds Related to Delivery
Returns, cancellations, and refund eligibility are explained in our separate Return & Refund Policy. Please review that policy before placing an order.
10. Contact Information
If you have questions about this Shipping & Delivery Policy, please contact:
Luxury Group International Ltd.
Registered Address:
128 City Road
London EC1V 2NX
United Kingdom
Email: [email protected]
Phone: +44 7700 183492
Customer Support Hours:
Monday – Friday, 10:00 AM – 7:00 PM (UK Time)
