You have the right to cancel or return your order within 14 days of receiving it, in accordance with UK and EU consumer law. Please contact us at [email protected] or +44-7700183492 with any questions.
Return Address:
Luxury Group International Ltd
128 City Road, London EC1V 2NX, United Kingdom
1. Defective, Damaged, or Incorrect Items
If your luxury furniture, sculpture, or decorative item is defective, damaged, or incorrect:
- Notify Us: Contact us within 10 days of delivery at [email protected] or +44-7700183492 with photos of the issue to ensure prompt resolution. (Note: UK law allows up to 2 years to report defective goods; the 10-day period is for expedited handling.)
- Return Process: We will provide a prepaid return label or arrange pickup, as luxury goods require special handling.
- Refund or Replacement: Choose a full refund or replacement. Refunds are processed within 14 days of receiving the returned item or proof of return (e.g., shipping receipt), using the original payment method, with no additional fees.
2. Returns for Dissatisfaction
If you are not satisfied with your purchase:
- Eligibility: Items must be unused, undamaged, and in original packaging.
- Return Process: Contact us at [email protected] or +44-7700183492 to initiate the return (recommended but not required). We can assist with arranging proper shipping for valuable items. Return to the address above within 14 days of receipt.
- Return Shipping Costs: You cover the return shipping cost. For bulky items (e.g., furniture, sculptures), estimated costs range from €50–€500, depending on size and location. Contact us for assistance.
- Refund: Refunds are issued within 14 days of receiving the returned item or proof of return, using the original payment method, with no additional fees. You are only responsible for loss in value if handling exceeds inspecting the item’s condition, properties, or functionality (e.g., testing furniture for comfort is acceptable).
3. Statutory Cancellation Rights (Consumers)
As a consumer (purchasing for personal use), you have the right to cancel your order within 14 days without giving a reason, per UK/EU law.
- Cancellation Period: Starts when you or your designated representative (not the carrier) receives the item, the last item in a multiple delivery, or the last piece in a multi-part delivery.
- How to Cancel: Notify us via email ([email protected]), phone (+44-7700183492), mail, or any clear statement. The sample cancellation form below is optional.
- Returning Goods: Return the goods within 14 days of notifying us. You cover return shipping costs (estimated €50–€500 for bulky items; contact us for assistance).
- Refund: We refund all payments, including standard delivery charges (excluding extra costs for premium delivery), within 14 days of receiving your cancellation notice or proof of return, using the original payment method, with no fees.
- Loss in Value: You are only responsible for loss in value due to handling beyond inspecting the item’s condition, properties, or functionality.
4. Exclusions from Cancellation Rights
The cancellation right does not apply to:
- Custom-made or personalized luxury items (e.g., bespoke furniture or commissioned sculptures).
- Items damaged due to handling beyond inspecting their condition, properties, or functionality.
Note: Defective, damaged, or incorrect items, even if custom-made, remain eligible for return under Section 1.
5. Sample Cancellation Form
To: Luxury Group International Ltd, 128 City Road, London EC1V 2NX, United Kingdom
Email: [email protected] | Phone: +44-7700183492
I/we hereby cancel the contract for the purchase of the following goods:
- Ordered on: ________ Received on: ________
- Name:
- Address:
- Signature (if paper):
- Date:
Contact Us
For questions or to initiate a return or cancellation:
- Email: [email protected]
- Phone: +44-7700183492
- Address: Luxury Group International Ltd, 128 City Road, London EC1V 2NX, United Kingdom
