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Categories
Lighting
Luxury Group International Ltd.
Effective Date: [01-October, 2025]
Last Updated: [22-December, 2025]
This Return & Refund Policy applies to all purchases made through luxurygroupint.shop.
Luxury Group International Ltd. is the seller of record for all orders placed on this website.
1. Business Registration & Returns Logistics
Luxury Group International Ltd. is a company registered in the United Kingdom.
Registered Address:
128 City Road
London EC1V 2NX
United Kingdom
While the company is registered in the UK, all product returns are processed through our designated European returns warehouse located in Germany.
2. Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or incorrect, please notify us within 10 days of delivery.
How to report an issue
Return process
Resolution
Refund timing
Refunds are processed within 14 days of receiving the returned item or valid proof of return and are issued using the original payment method.
3. Change-of-Mind Returns (Right to Cancel)
You may cancel your purchase within 30 calendar days of receiving your goods.
Eligibility
Return process
Return shipping costs
Refunds
Refunds are processed within 14 days of receiving the returned item or proof of return and include:
Refunds do not include:
Loss in value
Customers may be responsible for any reduction in value resulting from handling beyond what is necessary to inspect the item.
4. Made-to-Order and Custom Products
Some products are made-to-order or custom and produced specifically for the customer.
Production & dispatch timeline
Return eligibility
5. Cancellation Form (Optional)
To: Luxury Group International Ltd.
Email: [email protected]
I/We hereby cancel the contract for the purchase of the following goods:
Order number: ____________________
Ordered on: ____________________
Received on: ____________________
Name: ____________________
Address: ____________________
Date: ____________________
6. Refund Method & Timing
7. Contact Information
For return requests or questions:
Luxury Group International Ltd.
Registered Address:
128 City Road
London EC1V 2NX
United Kingdom
Email: [email protected]
Phone: +44 7700 183492
Customer Support Hours:
Monday – Friday, 10:00 AM – 7:00 PM (UK Time)
8. Important Notes
